Returns / Refund Policy
At Trinity Christmas, we are dedicated to providing you with a delightful Christmas shopping experience. Our Returns and Refund Policy is designed to ensure your satisfaction with every purchase. Please take a moment to read through the following guidelines for returns and refunds:
We accept returns for items that meet the following conditions:
- Our return policy lasts for 3 days from the date of delivery. If 3 days have passed since your delivery, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition as when you received it. It should be in the original packaging.
- For damaged product claims, we require a video of the product opening. This claim should be made within 48 hours of delivery.
- A receipt or proof of purchase is required to complete your return.
- Please note that returns not accepted after December 24th.
Process for Returns
To initiate a return, kindly follow these steps:
- Contact our customer care team at 9840772578 within 3 days of receiving the product.
- Provide your order details and reason for the return.
- Our team will guide you through the return process.
Please note that the following items are not eligible for return:
- Items that are used, damaged, or not in their original condition.
- Personalized or custom-made items.
- Once your return is received and inspected, we will notify you through email or WhatsApp about the receipt of the returned item.
- You will be informed of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.
- Please note that shipping fees are non-refundable, and return shipping costs will be deducted from your refund.
- Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded
- There are no returns or replacements for electrical items, fiber optic trees, or lights.
Refunds for Priority Shipping
- If you opted for priority shipping, the shipping fee is non-refundable in case of returns unless the item received is damaged or defective
- You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it takes for your exchanged product to reach you may vary.
- For items over Rs. 1000, consider using a traceable shipping service or purchasing shipping insurance.
- For any questions or concerns regarding returns and refunds, please feel free to contact our customer care team at +91 9840772578. We are here to assist you.
Please be aware that our Returns and Refund Policy is subject to change without prior notice. To stay updated, kindly refer to our Returns / Refund Policy Page.